Actions in e-mail import

From this version, in the e-mail import of the SE Incident, in addition to the opening of new incidents and the historical record of the interactions, if so configured and the email received comply with the established criteria, an action mapped in the process flow may be executed.

 

 

This enables the possibility of interaction in processes by third-party users and the range of external interactivity options for manual activities in the system is increased.

 

Kanban panel

New function available to control the execution activities of a process or a group of processes, from the new customized portal option of the Kanban type.

 

 

Enable process, problems or incidents (of which management is exercised) templates, period and users who wish to monitor and from that the activities that meet the configurations in question will be displayed in the panel and can be executed and monitored in the Kanban standard. Drag the activities or use the options available in the cards.