Outlook configuration

If there is a problem sending the attachment, that is, the recipient is not receiving the attachment from the email, it may be a configuration in Microsoft Outlook. In this section, a screen will display with some settings that you can perform in Outlook to solve this problem.

Cause of problem

This is a common problem that occurs because of Outlook, where when a message is sent in RTF (Rich Text Format) format and is not properly converted to HTML or Plain text.

Solutions

One of the possible issues is if you are sending the attachment in RTF format and the message is not being translated correctly into HTML or as plain text. In this case, take the following steps to solve the problem.

1.On Outlook, access the File Options menu (File Options):

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2.On the Outlook options screen, select the Mail menu. Then, in the Compose messages section, select the "HTML" or "Plain text" option in the Compose messages in this format field:

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3.Still, on the Mail menu of the Outlook option screen, locate the Message format section. Then, make sure that the When sending messages in Rich Text format to Internet recipients field is set to "Convert to HTML format" or with the "Convert to Plain Text format" option.

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4.Click OK to save the changes.

If you need to reply to an incoming email so that you do not have to delete the attachment when replying to a message, change the formatting of the message to HTML. To do this, first, open the email in reply mode. Then, configure following settings, according to your Outlook version:

If your Outlook version is 2003

i.Select the Format tab.

ii.Select the HTML option.

If your Outlook version is 2007

i.Select the Options tab.

ii.Select the HTML option.

If your Outlook version is 2010, 2013 or 2016

i.Select the Format Text tab.

ii.Select the HTML option.

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