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In this quick guide, we will walk you through your first steps in SoftExpert Incident. By the end of the guide, we hope you have learned to:

Set initial configurations;

Configure SLA - Part I;

Configure SLA - Part II;

Report an incident;

Execute an activity.


This guide is not meant to display an in-depth explanation of the features of the component. It contains guidance on how to execute basic routines, and links will be made available with further details on certain occasions.


We recommend referring to the SE Process quick guide before performing the steps in the topics of this quick guide, as the records will be used in both guides.