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Reporting incidents

It is possible for the external user to report certain incidents. To do so, perform the following steps:

1.Click on one of the configured portal cards and search for the "Report incidents" card.

2.The card will list the possible incidents to be reported. Expand it and click on the incident you wish to report.

3.The field to enter the descriptive incident title will be available for completion.

4.After filling it out, click on "Confirm".

5.At this point, the incident will be sent to the due internal SE Suite user.

6.It is possible for the internal user to return the incident as a to-do task, for you to fill out a form. In this case, you must execute the to-do task.