Question of the NPS (Net Promoter Score) type
From this version onwards, it will be possible to use NPS (Net Promoter Score) questions in a native way in SE Survey.
NPS or Net Promoter Score is a metric used to measure customer satisfaction, asking "On a scale of 0 to 10, how likely are you to recommend our company/product/service to a friend or colleague?". To reach the NPS value, the percentage of detractor customers (scores 0 to 6) is subtracted from the percentage of promoter customers (scores 9 and 10).
For this feature to function, a new question type has been added to the question creation selection.
By using this question type, the system will display the "On a scale of 0 to 10, how likely are you to recommend our company/product/service to a friend or colleague?" text as the default value of the question, and it will automatically display answers from 0 to 10 during the response.
Later, it will be possible to stratify answers by the NPS respondent type (promoters, neutral, and detractors), as well as by the NPS index of the question.
New introduction and thank you component of the survey
This version makes available a new component to define and display the introduction and thank you messages, allowing the use of more text and image formatting options.
Comments in the answer report
The comments of the answers to the questions have been added to the individual answer report.
Previous versions
View also the improvements made to this component in previous versions:
