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SoftExpert Suite uses some essential services for its functioning. The services below will be installed along with the Suite and will be listed in the Windows Services application. They provide metrics to identify performance problems or environment instability
▪Apache Tomcat: Web server used by Java. ▪Softexpert Katana: Web server used by Java. ▪SoftExpert Suite Exporter: Service that exports system usage metrics and records them in Prometheus, such as memory consumption, slow requests, concurrent requests, number of logged users, license use etc. ▪SoftExpert Suite Grafana: Service that displays charts for the system and server metrics. Displays the information collected and stored in Prometheus. ▪SoftExpert Suite Prometheus: Service that store information collected by SE Suite Exporter and WMI Exporter. ▪SoftExpert Suite WMI Exporter: Service that exports server usage information and records it in Prometheus, such as processing, memory consumption, disk usage, network usage etc. ▪PDF Converter: PDF conversion service. ▪memcached Server: System cache service.
Other services:
▪fts/atlas/elastic: Services for data indexing for record viewing. ▪IIS: Web server used by PHP and Java.
▪During the SoftExpert Suite service start up, the system will perform a requirement check. If a requirement does not meet the system use, the checker will display a message to indicate the configuration that needs to be solved. Refer to the "Additional procedures  Troubleshooting Requirements check" section, in the Installation Guide, to obtain details on how to solve major configuration issues. ▪It is important to remember that, when restarting the database, it will be necessary to restart the SoftExpert Suite service as well. ▪If the services are not under execution, the system may display a communication error message, but that will not keep the system from functioning, unless the service is Apache and IIS. |
IIS service
1.Access the Start  Run menu (or press  + R).
2.Type the command to stop or start the IIS service: Stop: iisreset /stop
Start: iisreset /start
3.Press Enter.
Services that run in services.msc
The following services can be started/stopped with the steps below:
▪Apache Tomcat ▪memcached Server ▪SoftExpert Suite Exporter ▪SoftExpert Suite Grafana |
▪SoftExpert Suite Prometheus ▪SoftExpert Suite WMI Exporter ▪SoftExpert Katana ▪PDF Converter |
1.Access the Start Run menu (or press + R);
2.Type services.msc and press Enter;
3.Search the service to be started/stopped;
4.Right-click on the service and click on Start/Stop.
Java service
1.Access the Start Run menu (or press + R);
2.Search for the Task Manager (taskmgr.exe) service;
3.Open the task manager, access the tab that shows the services that are running and enable the display of a column called Command Line;
The way to make this column appear may vary according to the Operating System version:
▪Right-click on the column titles and select the "Select columns" option; or ▪Access the "View > Select columns" menu. |
4.Locate and finish the Java service which contains the command line shown in the image below. The Java services will be started along with the Apache Tomcat service.
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