Available infrastructure

To use SoftExpert Excellence Suite, it is necessary to install the solution on a server. Below is a list of the different ways to make the solution available according to customer needs.

Cloud modality (SaaS)

The solution is configured as a cloud service, including licensing and infrastructure. In this condition, the access to the solution is configured according to the number of contracted users.

The solution is hosted in the SoftExpert Datacenter (Amazon AWS) running on Linux. The whole infrastructure is managed by the SoftExpert team, not requiring the customer IT team to be involved in the management of the environment.

License acquisition + Hosting modality

In this condition, the license is sold through a traditional model and the infrastructure is paid for as a service according to the number of contracted user licenses.

Like the Cloud model, the solution is hosted in the SoftExpert Datacenter (Amazon AWS) running on Linux. The whole infrastructure is managed by the SoftExpert team.

License acquisition + client installation modality

In this condition, customers acquire the license to use the product and install it in their own datacenter, managed by their IT team. The application of system updates and maintenance packages is the customer's responsibility.

We recommend contracting RSA (Remote system administration), which enables all the technical administration (IT) of SoftExpert Suite to be performed remotely by the SoftExpert team. (Refer to the service catalog for further details).

To scale-out the proper server to support the product, the number of acquired licenses must be the basis. In the Hardware (Servers) section, it will be possible to identify the ideal size of the application server to support SoftExpert Suite.

▪We recommend the application server to be dedicated to SoftExpert Suite only. See the certified operating systems, characteristics, and restrictions in the Operating system (Servers) section.

▪We recommend the database server to be dedicated to the database. If the customer already has a database server, it may be used to host the SoftExpert Suite database. See the certified database types, characteristics, and restrictions in the Database section.

▪It is possible to use several instances running in the same server, in accordance with hardware requirements, using the multiple-base feature with one single installation of the solution; however, there is no support to the installation of production and testing environments in the same server.