Mobile start and execution

In the same way as for Workflow, this version is available with the option to launch and run incidents from mobile devices.

 

 

The same restrictions, pertaining to the use of inclusive forms, are applicable.

 

Resources control

Using the tool already available previously for other components, from this version, there is one more option when dealing with automated process management. With the new functionality now also available for the process automation components (SE Workflow, SE Incident, and SE Problem), it resulted in a more resource-focused view of the workload distribution.

 

For process managers and/or team leaders who need to perform a management of the resources involved in carrying out the tasks of these processes, this new option will assist in evaluating the allocation of these and allow a quick decision-making while redistributing and prioritizing the tasks.  

 

 

Through the information of times mapped in the process activities and a vision per period of the tasks assumed, it is possible to have a projection of possible bottlenecks and effect the change of responsible parties and deadlines of these tasks to contribute to the fluidity of processes.