Dynamic duration of processes (SLA control)
Implementation of the possibility to configure dynamic deadlines for process instances of mapped problems, adopting SLA concepts. The objective is to configure dynamic deadlines based on rules, by using: process attributes, form fields, and process priority, in addition to the Play, Pause, Stop controls of the elapsed time, linked to steps/statuses of the process.
Ex: If the "Service level" field is the same as the "Priority" field, define the with 08:00; otherwise, define the 24:00 SLA. That way, the deadline of the instances is dynamic and varies according to the defined rules.
Process priority indication according to form field
A function has been added to the Formula editor. It enables the indication of a related process priority from form values/fields. For now, the evaluation method will be limited to simple list only.
Cause Analysis and Action Plan components for Form
From this version, new components have been made available for the creation of forms. When creating/editing forms, the form drafter may use containers corresponding to the creation and view of Action Plans and use of Analysis tools to perform a cause analysis from the form. |
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