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Release Notes

SLA improvements

It is now possible to re-sort the SLA levels. Thus, it is possible to organize the sequence in which the level rules will be checked: if the rules of the first level of the sequence are met, the SLA takes over this level; otherwise, it checks the next level in the sequence, and so on.

If no levels have their rules met, the SLA takes the default level.

 

Other improvement include:

New configuration that indicates whether the instance will start the SLA status as "Pause" or "Play".

The "SLA history" analysis vision now displays instances with all statuses rather than closed ones only.

Due to performance matters, the number of levels has been limited to a maximum of 50 per SLA.

 

E-mail import metadata for attributes

When instantiating processes, the imported e-mail message data (sending date, sender, subject, addressees, message content) can be stored in attributes and process form table fields.

 

Previous versions

View also the improvements made to this component in previous versions: